Joe Apps Technology Support

Junior Support Desk Technician

Joe Apps Technology Support
Burlington, ON

Joe Apps Technology Support is excited to announce an excellent opportunity for a talented and motivated individual to join our team as a Junior Support Desk Technician. If you are passionate about technology, have a knack for problem-solving, and enjoy helping clients overcome complex issues, we encourage you to apply.

As a Junior Support Desk Technician, you will play a crucial role in providing top-notch support to our clients. Your responsibilities will include responding to technical inquiries, troubleshooting hardware and software problems, and assisting with network and system issues. You will have the chance to work on a diverse range of tasks, both remotely and in-person, ensuring our clients receive the best possible assistance and solutions.

junior support desk technician Joe Apps Technology Support

ABOUT US

Our mission at Joe Apps Technology Support is to empower small businesses to achieve success through technology by providing expert Cyber Security, Compliance, and Business Process systems support. We strive to enable secure systems, hybrid workforces, data accessibility, connectivity, business automation, and compliance, allowing our clients to focus on growing and excelling in their core business. We offer remote, on-site, phone, and email support, to provide the best customer service possible.

We specialize in serving Lawyers, Accountants, Not-For-Profits, Engineers, Transportation and Manufacturers, who use Microsoft 365 Technology, are open to new solutions.

Our goal is to provide the best service and support for businesses.

Position Overview:

As a Junior HelpDesk Technician at Joe Apps Technology Support, you play a vital role in providing top-notch technical support to our clients. Operating within the Entrepreneurial Operating System (EOS), our team ensures clarity, alignment, and results. We foster an environment where authenticity, collaboration, excellence, and continuous improvement are not just values but integral parts of our daily work.

Responsibilities

Vision:

  • Contribute to the strategic planning and vision as a member of the team
  • Align with our company’s core values of working authentically with passion, empowered collaboration to achieve our vision, exhibiting unequivocal excellence, and dedication to continuous improvement.

People:

  • Work within a leading helpdesk team that embraces a culture of accountability, growth, and empowered collaboration.
  • Demonstrate a drive to help the team provide world-class support through continuous improvement and innovation.
  • Work authentically with passion to achieve our vision
  • Participate in training and development programs to improve technical knowledge and skills.

Customers:

  • Enhance customer satisfaction through service excellence and a commitment to customer excellence.
  • Maintain an excellent environment and client experience while providing technical support.
  • Provide first-level technical support to customers via phone, email, or chat
  • Troubleshoot and resolve basic technical issues related to hardware, software, and networking.

Process:

  • Develop, document, and continuously refine helpdesk processes to align with the company’s strategic goals and core value of process excellence.
  • Foster a culture of excellence, continuous improvement, and accountability across all helpdesk areas.
  • Respond to client inquiries and schedule appointments via phone and email with a focus on customer excellence
  • Maintain accurate records of customer interactions and issues.

Issues:

  • Proactively identify, prioritize, and resolve helpdesk challenges through innovation and teamwork.
  • Collaborate with the team to strategize long-term solutions for persistent issues with a focus on continuous improvement and process excellence.
  • Escalate complex issues to senior technicians or other relevant teams.
  • Assist with the setup and configuration of new hardware and software.
  • Exhibit unequivocal excellence in all aspects of issue resolution.

Qualifications:

  • Passion for technology and a desire to learn and grow in the IT field.
  • Minimum of 2 years of experience in relevant areas.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work collaboratively within a team and independently when required.
  • A degree or diploma in Computer Science, Information Technology, or a related field
  • Relevant certifications, such as CompTIA A+, Network+, or Security+
  • Experience with Windows operating systems, Microsoft Office, and other common software applications
  • Knowledge of computer hardware, networking, and security principle

Core Values:

  • Work Authentically With Passion: Bring your genuine self to work and approach tasks with enthusiasm.
  • Empowered Collaboration to Achieve our Vision: Collaborate with the team to achieve common goals.
  • Exhibit Unequivocal Excellence: Strive for excellence in every aspect of your work.
  • Dedicated to Continuous Improvement: Embrace change and actively seek ways to enhance processes and skills.

EOS Integration:

Operating within the Entrepreneurial Operating System (EOS), you will contribute to a workplace that promotes accountability, effective communication, and the achievement of collective goals.

HOW TO APPLY

If you are passionate about technology, thrive in a collaborative environment, and resonate with our core values, we invite you to apply.

Please send your cover letter and resume to resumes@joeapps.ca or apply via Indeed

For any questions or concerns about the job or company feel free to email us at info@joeapps.ca 

Joe Apps Technology Support is an equal opportunity employer and encourages candidates from all backgrounds to apply.

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